FAQ
How long do items take to ship?
LuxeyPets generally ships items from our US warehouses within 1-2 business days. Transit times vary, but generally are from 1-5 days. Visit our shipping section for more information.
How do I contact customer service?
Our customer care team is available to answer your queries via email, message or phone. Please visit our contact us page for more details.
What are your shipping, returns and warranty policies?
Where can I find the assembly instructions for my LuxeyPets products?
All of our products have assembly videos and step by step instruction manuals. Follow this link to view all.
Will the LuxeyPets Cat Enclosure Blow Over?
In locations with strong winds, we recommend tying the cat enclosure down with rope (not included) or securing with tent pegs (not included).
Whilst it is unlikely that the cat enclosure will blow over, it is important to take precautions in high winds to ensure the safety of your pet.