Warranty

At LuxeyPets, we stand behind the quality and durability of our products, designed to bring lasting joy to your beloved pets. Our comprehensive warranty offers you peace of mind with coverage for up to 2 years from your product's purchase date. Should an issue arise due to manufacturing defects, we guarantee free repairs, replacement parts, or a product replacement as needed.


To activate your 2-Year Warranty and ensure prompt service, please register your product by visiting the warranty registration page and providing your order number and personal details. This simple step helps us verify your purchase and dispatch date swiftly, making your warranty process smooth and worry-free.

Making a Warranty Claim:

Should you experience a problem with your LuxeyPets product, please contact us by phone or email with the details. We may request photos to help us accurately diagnose the issue and determine the most effective solution. Our goal is to work with you to quickly find a resolution that is good for you, beneficial for the planet, and gets your pet back to enjoying their product as soon as possible. Solutions may include:

  • Sending replacement parts and instructions for simple self-repairs.
  • Arranging for the return of your product for repair by LuxeyPets.
  • Providing a replacement product when other repair options are not feasible.

What Our Warranty Covers:

Our warranty specifically protects your LuxeyPets product against defects in materials and workmanship that occur during the manufacturing process and prevent the product from functioning as intended. This ensures that the core features and integrity of your product are protected.

What Our Warranty Does NOT Cover:

While our products are built for durability, certain situations fall outside the scope of our manufacturing warranty. This helps us keep our prices fair for everyone. 

Examples of issues typically not covered include:

  • Damage from Incorrect Assembly: Our products are designed for easy, tool-free setup with step-by-step instructions and "How To" videos available to guide you. Damage resulting from assembly errors is not covered.

  • Damage from Misuse or Alterations: Issues arising from improper use, unauthorized alterations, or modifications to the product are not covered. If you're unsure about cleaning agents or DIY adjustments, please ask us first!

  • Damage by Pets, Animals, or Environmental Factors: This includes damage from chewing, scratching, or other actions by pets or wildlife, as well as deterioration from expected environmental exposure (e.g., normal fading, slight material changes over time).

  • Cosmetic Damage: Minor cosmetic issues like scratches or dents that do not affect the product's function are not covered as they are considered typical wear and tear.

  • Accidents and External Events: Damage caused by accidents, third parties, severe weather events (e.g., storms, extreme winds), or other natural occurrences is not covered by this warranty. For such incidents, we recommend consulting your homeowner's or renter's insurance.

  • Consequential Loss or Damage: Our warranty covers the LuxeyPets product itself. We are not liable for any consequential loss or damage to other items or property that may result from a product issue.

A Note on Second-Hand Products:

LuxeyPets products purchased second-hand are not covered under this warranty. However, if you acquire a used product and encounter a problem, please feel free to reach out to us. We may have spare parts available and will do our best to assist you in getting your product back in excellent condition.

This warranty is valid only for products purchased directly from the LuxeyPets.com website and for customers within the United States. This does not affect your statutory rights under applicable consumer protection laws.